When a customer complains about your organization on social media, your instinct may be to delete or hide their comment and bury it down in a deep, dark place. After all, negative comments can be detrimental to your brand perception. But what if we recommended putting...
If you’re a social media marketer (or someone who runs a brand page) you know that there are two absolute truths: Social media can make or break your brandNegative comments make your organization look incompetent and unprofessional But at the end of the day, negative...
During the COVID-19 crisis many businesses are using social media to stay informed and make important decisions. Unfortunately, misinformation, rumors and the ever-changing nature of the virus have led to widespread confusion among small and medium sized business...
What should you do if your company’s social media engagement metric starts to slump? There’s one simple solution guaranteed to boost engagement: post pictures of cats & dogs. You can laugh but don’t click away! Pets can improve social media engagement. Our data...
You may have come across a scandal with a brand in the news. Whether it be a data breach or unethical conduct, no brand is immune to the potential public backlash when they act irresponsibly. But, as time goes on, sins are often forgotten. Why do people forget and...
Videos Videos are one of the most important mediums to be posting on social media. Video content will make up almost 80% of all traffic on the internet this year and many brands are starting to put effort into posting videos on social media. But that can be a...
