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3 Critical Reasons Why You Should Listen to Your Customers

3 Critical Reasons Why You Should Listen to Your Customers

Ask 100 business leaders about the single, most-important factor in success, and most of them will answer “listen to customers and prospects.”  In today’s digital world of social media and online reviews, customers and prospects have a big megaphone to express their...
How to Reshape Perceptions of Culture Like Walmart

How to Reshape Perceptions of Culture Like Walmart

The Problem For years Walmart, the largest private employer in the US, suffered a reputation for low wages and disgruntled employees. New pressure emerged when competitors like Amazon raised minimum wage to $15 per hour. And shoppers felt bad about buying from a...