We discuss the latest trends in social intelligence with Brian Wright, a leading expert in social intelligence and former head of social intelligence at Wells Fargo. About Brian: Brian Wright has been active in social media since 2009 and has a passion for social data...
We discuss the latest the ins and outs of social intelligence and social data with Dr. Jillian Ney of the Social Intelligence Lab. About Jillian: Dr Jillian Ney is the UK’s first Dr of Social Media and a Digital Behavioural Scientist. Her personal research has focused...
We discuss the latest trends and tools in social intelligence with Leo Morejon of Applegate and the podcast Prove It Matters. About Leo: Leo Morejon is best known for distinctions such as a Guinness World Record for Most Facebook Likes, pioneering real-time marketing...
The recent 2018 CX Index conducted by Sitel Group uncovered staggering insights regarding consumer relationships between brands and social media. 30% of consumers who have had a negative customer experience say they would share it on social media, while 49% of...
Nowadays, artificial intelligence has augmented the way we build, develop, and understand audience personas and emerging trends – and how we act upon the insights we glean from discourse online. There are some incredible technologies that cover a number of...
Do you compare yourself to others? It’s one of the best things you can do. And I don’t mean comparing yourself to a model or an attractive celebrity. I mean comparing your company or brand to competitors using social intelligence. (How do you know if a...
